Service Requests

Student Email Office 365

What is Office 365?

With Office 365, students can access the same great Office tools that faculty and staff use every day including:


Email and calendars

Cloud-based email and calendars powered by Microsoft Exchange Online

  • 25 GB storage per mailbox
  • Improved calendar sharing
  • Access email, calendar, and contacts on your mobile device

Web conferencing

Rich online meetings with audio and video, desktop sharing, and virtual whiteboard powered by Microsoft Lync

  • Excellent for project or study groups

Office Web Apps

Create and edit Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft OneNote documents using your favorite web browser

SkyDrive Pro

Store, organize, and share your important documents in the cloud

  • Stored documents are accessible from anywhere, on any browser
  • Documents can be shared easily with other Office 365 users
  • Create team, study group, or club sites.

Why are we upgrading?

Office 365 offers the latest web-based communication and collaboration tools available from Microsoft.  The current email system is based on an older product, known as Outlook Live@edu.  Microsoft retired this product over the summer, and replacing it with the Office 365 service.

Which web browsers are compatible with Office 365?

Office 365 is designed to be functional on almost any modern web browser.  However, some features may be unavailable on outdated versions of some browsers.  Microsoft recommends using one of the following browser versions to insure full functionality on all of the Office 365 services:

  •          Internet Explorer 9 or later
  •          Firefox 12 or later
  •          Safari 5 or later
  •          Chrome 18 or later

Will my data (email, calendar, contacts, documents) be available after the upgrade?

All of your existing mailbox contents will be intact after the upgrade is complete.  This includes email messages, calendar appointments, personal contacts, attachments, tasks, and reminders.

Will my incoming mail be delivered while the system is unavailable?

Any messages sent to your email address during the system outage will be delivered to your mailbox.  When the upgrade is complete, your new messages will be waiting in your Inbox.

How can I use my mobile device with Office 365?

You may visit Microsoft's website for detailed setup instructions for most mobile phones and tablets.

I still have questions – where can I get additional help?

Many common questions are answered in the Office 365 Help site.

If you have a question about the service, or if you encounter any problems accessing or using your account, you can also contact the ITS Helpdesk at (615) 329-8693 or at

ITS Help Desk Support

ITS Help Desk Support

The ITS Help Desk provides in-person notebook and desktop support free of charge to students, faculty and staff who have been issued or are leasing a university-owned notebook computer or tablet.

Help Desk will provide limited computer support to students, faculty and staff who have a non-university provided computer and desire to have it properly configured to the Fisk network.
Help Desk will provide limited hardware repair support for students, faculty and staff who have non-university computers that are under warranty.

The time frame for service is 3 to 5 business days. ITS will not perform any actions that will affect the data on the system without first contacting the owner of the system to inform him/her of such actions. This does not apply to hardware failures that affect the data on the system.

If troubleshooting determines that the issue is spyware related and is a reoccurring issue, ITS reserves the right to refuse service to any student or faculty member. Any illegal or problematic software on the system will be removed.

On-Site Support

On-Site Support refers to when an ITS Technician will come to an office or classroom to initiate a repair to a university-provided computer, printer, phone, scanner, projector or ethernet port.

University-provided hardware and software refers to hardware and software purchased and provided by Information Technology Services and does not include individual departmental hardware and software.

The ITS Technicians provide on-site support free of charge to faculty and staff for their university-owned computer, printer, scanner or projector and connectivity to the Fisk network via university-owned cables, etc., within university offices and classrooms. Software support, however, is typically restricted to standardized university software.

On-site support for non-university provided desktop computers within faculty or staff offices is limited to configuration support only

Trouble Ticket

If faculty or staff determines they are having an issue with their system, they need to put a trouble ticket in at

If you are unable to access the trouble ticket service, you can call 615-329-8693 and ITS help desk will submit the trouble ticket for you. This way, we can track the progress of the issue.

Password Help

If the password needs to be reset for a student, the student will need to come into the office and present an ID for the password to be reset. If the student is unable to come into the office he/she will have to fax their ID for verification at 615-329-8691. If the mailbox is over the limit, the student will need to come into ITS to have it cleared.

John Hope and Aurelia E. Franklin
Library Lower Level

Hours of Operation:
Monday-Friday 8:00 a.m. - 5 p.m.

Phone: 615.329.8693