The ITS Help Desk provides in-person notebook and desktop support free of charge to students, faculty and staff who have been issued or are leasing a university-owned notebook computer or tablet.
Help Desk will provide limited computer support to students, faculty and staff who have a non-university provided computer and desire to have it properly configured to the Fisk network.
Help Desk will provide limited hardware repair support for students, faculty and staff who have non-university computers that are under warranty.
The time frame for service is 3 to 5 business days. ITS will not perform any actions that will affect the data on the system without first contacting the owner of the system to inform him/her of such actions. This does not apply to hardware failures that affect the data on the system.
If troubleshooting determines that the issue is spyware related and is a reoccurring issue, ITS reserves the right to refuse service to any student or faculty member. Any illegal or problematic software on the system will be removed.
On-Site Support refers to when a ITS Technician
will come to an office or classroom to initiate a repair to a university-provided computer, printer, phone, scanner, projector or ethernet port.
University-provided hardware and software refers to hardware and software purchased and provided by Information Technology Services and does not include individual departmental hardware and software.
The ITS Technicians provide on-site support free of charge to faculty and staff for their university-owned computer, printer, scanner or projector and connectivity to the Fisk network via university-owned cables, etc., within university offices and classrooms. Software support, however, is typically restricted to standardized university software.
On-site support for non-university provided desktop computers within faculty or staff offices is limited to configuration support only.
If faculty or staff determines they are having an issue with their system, they need to put a trouble ticket in at
It is best to use your username for the username and password. If you are unable to access the trouble ticket service, you can call 615-329-8693 and ITS help desk will submit the trouble ticket for you. This way, we can track the progress of the issue.
If the password needs to be reset for a student, the student will need to come into the office and present an ID for the password to be reset. If the student is unable to come into the office he/she will have to fax their ID for verification at 615-329-8691. If the mailbox is over the limit, the student will need to come into ITS to have it cleared.